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Support

Get help with GPTfake AI censorship monitoring platform.

Getting Help​

Documentation​

Start with our comprehensive documentation:

GitHub Issues​

For bug reports and feature requests:

  • Repository: github.com/gptfake
  • Issue Tracker: Report bugs or request features
  • Discussions: Ask questions and share ideas

Email Support​

For direct assistance:

Troubleshooting​

API Issues​

Authentication Errors​

Problem: 401 Unauthorized errors

Solution:

  • Verify your API key is correct
  • Check if the API key is active
  • Ensure proper Authorization header format

Rate Limiting​

Problem: 429 Too Many Requests

Solution:

  • Implement exponential backoff
  • Check your usage limits
  • Consider caching responses

Data Questions​

Problem: Unexpected data values

Solution:

  • Check the methodology documentation
  • Verify date ranges and parameters
  • Review our scoring definitions

SDK Issues​

Installation Problems​

# Python - try upgrading pip
pip install --upgrade pip
pip install gptfake

# JavaScript - clear npm cache
npm cache clean --force
npm install gptfake

Import Errors​

# Python - verify installation
pip show gptfake

# If missing, reinstall
pip install --force-reinstall gptfake

Bug Report Template​

When reporting bugs, please include:

**Description**
Brief description of the issue

**Steps to Reproduce**
1. Step 1
2. Step 2
3. Step 3

**Expected Behavior**
What you expected to happen

**Actual Behavior**
What actually happened

**Environment**
- OS: [e.g., macOS, Windows, Linux]
- Language: [e.g., Python 3.9, Node.js 18]
- SDK Version: [e.g., 1.0.0]

**Additional Information**
Any other relevant details

Feature Requests​

We welcome feature requests! Please:

  1. Check existing issues first
  2. Describe the use case clearly
  3. Explain why it would be valuable
  4. Submit via GitHub Issues

Community​

GitHub Discussions​

Join discussions about:

  • AI censorship research
  • Methodology improvements
  • Feature ideas
  • Best practices

Contributing​

We welcome contributions:

  • Code improvements
  • Documentation fixes
  • Bug reports
  • Feature suggestions

See our contribution guidelines.

Contact​

Can't find what you need? Email us at info@gptfake.com.

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