Support
Get help with the GPTfake AI censorship monitoring platform.
Getting help
Documentation
Start with our guides:
- Getting started — quick-start guide
- API reference — complete API documentation
- Tutorials — step-by-step guides
- FAQ — common questions answered
GitHub issues
For bug reports and feature requests:
- Repository: github.com/gptfake
- Issue tracker: report bugs or request features
- Discussions: ask questions and share ideas
Email support
For direct assistance:
- Email: [email protected]
- Response time: 48 hours
Troubleshooting
API issues
Authentication errors
Problem: 401 Unauthorized errors
Solution:
- Verify your API key is correct
- Check if the API key is active
- Ensure the Authorization header format is correct
Rate limiting
Problem: 429 Too Many Requests
Solution:
- Implement exponential backoff
- Check your usage limits (pricing)
- Consider caching responses
Data questions
Problem: Unexpected data values
Solution:
- Check the methodology documentation
- Verify date ranges and parameters
- Review our scoring definitions
- Cross-check against the live, dated figures on the relevant model page, e.g. ChatGPT monitoring
SDK issues
Installation problems
# Python — try upgrading pip
pip install --upgrade pip
pip install gptfake
# JavaScript — clear the npm cache
npm cache clean --force
npm install gptfakeImport errors
# Python — verify installation
pip show gptfake
# If missing, reinstall
pip install --force-reinstall gptfakeSee the SDKs page for full usage.
Bug report template
When reporting bugs, please include:
**Description**
Brief description of the issue
**Steps to reproduce**
1. Step 1
2. Step 2
3. Step 3
**Expected behavior**
What you expected to happen
**Actual behavior**
What actually happened
**Environment**
- OS: [e.g., macOS, Windows, Linux]
- Language: [e.g., Python 3.9, Node.js 18]
- SDK version: [e.g., 1.0.0]
**Additional information**
Any other relevant detailsFeature requests
We welcome feature requests. Please:
- Check existing issues first
- Describe the use case clearly
- Explain why it would be valuable
- Submit via GitHub Issues
Community
GitHub discussions
Join discussions about:
- AI censorship research
- Methodology improvements
- Feature ideas
- Best practices
Contributing
We welcome contributions — code improvements, documentation fixes, bug reports, and feature suggestions. See our contribution guidelines .
Contact
- Email: [email protected]
- GitHub: github.com/gptfake
- Twitter: @gptfake
Can’t find what you need? Email us at [email protected].
GPTfake